Terms & Conditions
Welcome to MRM Events. We are delighted to offer our catering and event management services across Dubai and the UAE. By accessing our website, engaging with our services, or interacting with our content, you agree to be bound by the following Terms and Conditions, which govern your use of our platform and services.
Please read this document carefully before proceeding. If you do not agree with any part of these Terms & Conditions, you are advised to refrain from using our website or services.
1. Acceptance of Terms
By using the MRM Events website and services, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms apply to all visitors, users, and clients of MRM Events.
We reserve the right to modify these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon posting. Continued use of the website or our services after changes constitutes acceptance of the updated terms. It is your responsibility to review this document regularly for updates.
2. Website Usage
Our website is designed to provide information about our catering and event services. You may use it solely for personal, non-commercial purposes. By accessing the website, you agree to:
- Use the website in compliance with all applicable laws and regulations.
- Avoid any activities that may disrupt or harm the website’s functionality.
- Refrain from using the website for fraudulent purposes.
The content and materials on the website are intended for informational purposes only. MRM Events does not guarantee the accuracy, completeness, or reliability of the information provided.
3. Intellectual Property
All content on the MRM Events website, including text, images, videos, logos, and graphics, is the exclusive property of MRM Events or its licensors. This content is protected by copyright, trademark, and other intellectual property laws.
You are prohibited from:
- Reproducing, distributing, or modifying any content without written consent.
- Using our trademarks or logos without explicit permission.
- Sharing or distributing content that infringes on our intellectual property rights.
Violations of these terms may result in legal action.
4. Booking and Payment Terms
a. Booking Process
To secure our catering or event services, you must submit a formal booking request. This includes providing accurate details about the event, such as the date, venue, guest count, and specific requirements. Once your request is received, our team will confirm availability and provide a customized proposal.
b. Deposits and Payments
- A deposit may be required to secure your booking. This deposit is non-refundable unless specified otherwise.
- Full payment is required within the timeline specified in your agreement.
- Late payments may result in additional charges or cancellation of services.
c. Cancellations and Refunds
Cancellation policies vary depending on the nature of the event. If you need to cancel your booking, notify us immediately. Refund eligibility will depend on the cancellation timeframe and the terms outlined in your agreement.
5. Services Offered
MRM Events specializes in corporate and private catering services, event planning, and bespoke culinary experiences. Our offerings include but are not limited to:
- Corporate Catering (business meetings, staff catering, receptions, and cocktail parties).
- Private Catering (barbecue catering, yacht catering, special events, birthdays, weddings, etc.).
- Custom menu creation tailored to client preferences.
Each service is subject to availability, and certain services may require advanced booking.
6. Limitation of Liability
MRM Events strives to provide exceptional service. However, we are not liable for:
- Delays or disruptions caused by factors beyond our control (e.g., weather, venue issues).
- Any indirect, incidental, or consequential damages arising from the use of our services.
- Errors or inaccuracies in information provided on our website.
Our total liability is limited to the amount paid for the specific service in question.
7. Privacy and Data Protection
Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and storage of your data as outlined in our Privacy Policy.
8. Cookies and Website Tracking
MRM Events uses cookies to enhance user experience and analyze website traffic. By using our website, you consent to our use of cookies. You may adjust your browser settings to disable cookies; however, this may affect website functionality.
9. Client Responsibilities
When engaging with MRM Events, you agree to:
- Provide accurate and complete information about your event or service needs.
- Communicate changes or updates in a timely manner.
- Ensure compliance with venue regulations and other external requirements.
Failure to meet these responsibilities may impact the quality or feasibility of our services.
10. Third-Party Vendors
MRM Events may collaborate with third-party vendors to deliver certain services (e.g., rental equipment, florists, etc.). While we work with trusted partners, we are not responsible for delays, damages, or disputes arising from third-party services.
11. Indemnification
You agree to indemnify and hold MRM Events harmless from any claims, damages, or liabilities arising from your use of our website or services, including violations of these Terms & Conditions.
12. Governing Law
These Terms & Conditions are governed by the laws of the UAE. Any disputes arising from these terms shall be resolved in UAE courts.
13. Cancellation and Refund Policy
MRM Events is committed to maintaining transparency in cancellations and refunds. If unforeseen circumstances require you to cancel an event, we will evaluate refund eligibility based on the following:
a. Refund Timeline
- 30+ Days Before the Event: Partial refund may be issued.
- Less Than 30 Days: Refunds are not guaranteed and will depend on specific agreements.
b. Non-Refundable Deposits
Certain deposits are non-refundable due to advance preparation and booking commitments.
c. Exceptional Circumstances
In cases of force majeure, we will work with clients to reschedule services without additional costs.
14. Website Content and Third-Party Links
The MRM Events website may include links to third-party websites. These links are provided for convenience and do not constitute endorsements. We are not responsible for the content or practices of third-party websites.
15. Event-Specific Terms
For each event, clients will receive a detailed agreement outlining:
- Event scope (e.g., menu items, guest count, special requests).
- Responsibilities of both parties.
- Payment terms and cancellation policies.
This agreement takes precedence over general Terms & Conditions in case of conflicts.
16. User Conduct
You are expected to use the MRM Events website responsibly. Prohibited activities include:
- Attempting to hack or disrupt website functionality.
- Sharing false or defamatory information.
- Using the website for unauthorized commercial purposes.
We reserve the right to restrict or terminate access for users who violate these terms.
17. Feedback and Submissions
MRM Events welcomes client feedback to improve our services. By submitting feedback or suggestions, you grant us the right to use this information for promotional purposes without additional compensation.
18. Termination of Services
MRM Events reserves the right to terminate services in cases of:
- Breach of these Terms & Conditions.
- Non-payment or late payment of fees.
- Misconduct or unreasonable demands by the client.
Termination decisions will be communicated in writing.
19. Disclaimers
MRM Events does not guarantee specific outcomes or results from our services. All events are subject to external variables that may impact final delivery. Clients acknowledge these risks when engaging our services.
20. Contact Information
If you have questions about these Terms & Conditions or require additional information, please contact us:
Email: info@mrmevents.ae
Phone: +971 563996857
